CHC52015 Diploma of Community Services

Qualification Overview

This qualification addresses work in roles that usually involve service delivery, either direct client work and/or community education or development projects. Workers at this level operate at an advanced skill level and may also have responsibility for the supervision of other staff and volunteers.

The CHC52015 Diploma of Community Services requires you to complete 16 units in total, including 8 core units and 8 electives.


Core units

  • CHCCCS007 Develop and implement service programs
  • CHCCOM003 Develop workplace communication strategies
  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
  • CHCDIV003 Manage and promote diversity
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS004 Manage Work Health & Safety

Elective units

Electives are selected in line with specified Packaging Rules.

DaV’ange in conjunction with TAFE Queensland RTO No. 0275 and Bradford Institute of Advanced Education RTO No. 45241 has specified certain electives required to address specific workplace needs.

  • CHCCSM005 Develop, facilitate and review all aspects of case management
  • CHCADV002 Provide advocacy and representation services
  • CHCCDE011 Implement community development strategies
  • CHCCCS004 Assess co-existing needs
  • CHCMHS001 Work with people with mental health issues
  • CHCDEV001 Confirm client developmental status
  • CHCGRP002 Plan and conduct group activities
  • CHCINM001 Meet statutory and organisation information requirements

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level is appropriate for support workers acting under the supervision of more experienced staff. You’ll learn effective communication strategies, gain cultural awareness, and skills in advocacy to be able to provide emotional and practical support to clients, including initiating referrals.


Delivery and assessment by The DaV’ange Group Pty Ltd (ABN 45 162 289 143) offers Recognition of Prior Learning (RPL), multi-modal training and face-to-face workshops in workplaces, as well as self-directed gap training. For experienced workers and volunteers, Recognition of Prior Learning may contribute to a large component of your qualification. Evidence of your skills and knowledge will be assessed by a qualified assessor.

Detailed training and assessment information will be provided to you by The DaV’ange Group during induction and workshop sessions. Any delivery, assessment or program enquiries should be directed to The DaV’ange Group.


The qualification with run for 12 weeks with day or night classes 2 days a week. On successful completion of all units within this qualification, the award will be issued. A Statement of Attainment for units completed can also be made available upon request.


Day and Night Classes available in:

  • Brisbane North
  • Brisbane South
  • Caboolture Redcliffe
  • Ipswich
  • Kingston
  • Toowoomba


Core units

  • CHCCS016 Respond to client needs
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • LTWHS006 Manage personal stressors in the work environment

Elective units

  • CHCADV001 Facilitate the interests and rights of clients
  • CHCAOD001 Work in an alcohol and drugs context
  • CHCCOM001 Provide first point of contact
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence
  • CHCPRT001 Identify and respond to children and young people at risk
  • CHCVOL001 Be an effective volunteer
  • CHCYTH001 Engage respectfully with young people

Who Are My Trainers

Our team of industry professionals is led by David Bradford, a former QUT Lecturer, Director of Training and Specialist Support Branch of Child Safety, Director of Operational Training in the Department of Communities and Training Director for Queensland Health.

David will be responsible for scheduling and negotiating training dates and delivery suitable to your workplace and/or personal situation.


The course will cost $195 for eligible students. Please contact DaV’ange for further details.

You may be eligible for subsidised training. 

Training Program

We are proud of the superior quality of our training and the training team lead by former QUT Lecturer and former Director Training and Specialist Support Branch of Child Safety, Director of Operational Training in the Department of Communities and Training Director for Qld Health, David Bradford. We believe we have the most flexible programs available on the market due to our unique multimodal approach. Your trainer is able to respond to any training related questions or concerns you may have as you progress through the program.

Multi-modal Delivery Method

This program is self-paced and delivered in multiple modes. Choose the mode most suitable to your needs and experience;

Online: for student wishing to engage in an intuitive and dynamic online learning experience from anywhere they can connect

Workbook: for students who want to scribble, read, turn pages and pour over the detail

Face to face: we deliver the programs as traditional workshops for organizations and employers looking to grow staff knowledge and skill. We can contextualize to the agency’s needs and context, assist with change management and organizational messaging.

Rapid RPL ™: Our rapid RPL process is for experienced workers and volunteers who require accreditation for knowledge and experience they already have. Employers, don’t pay to teach you staff things you have already taught them? Have it recognized and move onto training the gap.

RPL Assessment

Assessment is undertaken throughout the training program. It is competency based and may require the completion of written questions, projects, a portfolio of evidence and workplace observation. You will not be required to do complex assignments or exams outside of the training. Detailed information will be provided to you about your assessment during induction and in workshop sessions.

Assessment will be conducted via a combination of the following methods:

  • Direct observation of your participation in the workshops
  • The provision of work samples demonstrating the ability to undertake work-based tasks to the required standard
  • 3rd party reports from supervisors
  • Interview-based assessment
  • Online training (if required)

Program Flexibility

This is a self-paced program and you may use any combination of the above delivery methods

Training Days

Unless otherwise specified, all training days will begin at 9:30 am and finish at 4:30 pm. The training units are covered in 3 days of training including (1) RPL Interview session and online learning. These sessions will be face to face and online sessions. Each training day provides critical knowledge and activities which form the basis of knowledge and information you will need to complete relevant assessments during the program. These assessments are essential in completing the course. Attendance at scheduled training days is critical for your learning journey. If you are unable to attend any of the scheduled sessions, please advise DaV’ange as soon as possible so that alternate attendance can be organised. If you do not attend a session without notice, alternate learning arrangements can be made.

Training and Delivery Strategy

Your attendance dates will be listed in the schedule and sent to you at least 4 weeks prior to your first training session.

Assessment items and due dates will be advised in each session.

RTO NO. 0275

There are a limited number of places. Eligibility criteria applies.

Horizon 2 RTO No. 40932

RTO NO. 40932


There are a limited number of places. Eligibility criteria applies.

Bradford Institute of Advanced Education RTO No. 45241

RTO NO. 45241


There are a limited number of places. Eligibility criteria applies.